Questions and answers:

Can we order sibling images together?
Yes! Click on "Have you received another access code?" in the access code login. You can enter a maximum of five access codes at the same time. This will unlock all available photos. This way you can order in combination and save shipping costs.

I have received an access card with an access code - how can I order photos?
If you have received an access card with a personal access code, click on "ACCESS CODE LOGIN" in the main menu, then enter the access code and click on "Open album".

I have received an e-mail with access data after pre-registering for a photo session - how can I order photos?
If you have received an e-mail with access data (after pre-registering for the photo session), click on the button in the e-mail that takes you to the album. You will then be taken to the "customer login" page. Enter your access data here, i.e. your e-mail address and the password you have received.

Where can we see the status of our order, e.g. money received, production or shipping date?
The easiest way is to click on the link in your order e-mail. Alternatively, you can log in with your password and e-mail address at "KENNWORT-LOGIN" under "Kundenlogin". You will then find the order details under "My account".

How long is the delivery time?
The delivery time depends on the payment method. If you pay by credit card, PayPal or direct debit, the order will be processed immediately. Payments in advance usually take 3-4 days longer. On the other hand, the delivery time depends on the selected products. Normally we ship the order within one to three working days from receipt of payment.

For collective orders, we start producing the pictures at the end of the collective order period and then send them to the school or kindergarten after a few days.

Will the logo (watermark) be removed from the picture?
Of course it will! The watermark is only there to protect against illegal downloads.

What is the quality of prints, posters, etc.?
We produce the images in our in-house laboratory in Kindberg and use high-quality materials from reputable suppliers so as not to compromise on quality. Should a mistake still occur, we will of course take care of it.

Is it possible to adjust the image detail?
Yes, you can do this in the shopping basket. If you reduce the image section, an enlargement of the respective area is created. Look for the asterisks that indicate whether the resolution of the photo is sufficient for the enlargement. You can also crop a photo so that nothing of the subject is cut off.

I rarely order online - how can I order photos here?
Select a photo you like in a photo album and click on it. Then select the product of your choice, specify the quantity and click on the button: "Add to shopping cart". Once you have placed all the photos you like in the shopping cart, click on "Shopping cart" in the top right-hand corner and follow the further instructions.